Sales force's are increasingly scattered across the country.
How can your organisation best keep track of your customer contacts across the geographic and organisational
boundaries which separate them? With VillageMall Web Office Solutions. Our
contact management applications provide dynamic solutions to common contact
management problems by improving your business processes.
Account and Contact Management
Simplify your daily tasks and free time for what you do best. Manage your
customers better than your competitors by recording details of every
relationship with prospects and customers.
- Manage an unlimited number of contacts, maintain essential corporate
- Filter on name, or Type (Contact, Lead, Prospect, Partners,
Queued Web Leads)
- Search contacts based upon name or category
- Sort Leads by probability of success.
- Integrated SMS, and email client ( includes full log of all
- Displays contact local time ( including any daylight
- Link to Customer Accounts
- Supports additional contact info, such as birthdays,
spouse, secretary, contact interests etc.
- Create contact appointments from within contact screen
- Track Sales Partners (contact can also be linked to
- Record and view a complete history of all contact interactions, including
faxes, emails, notes, and calls
- Export, in industry standard vCard format, your
contact details to your PDA or local laptop.
- Microsoft Outlook look and feel to reduce training
Lead Tracking and Opportunity
Close more sales and win new customers by effectively tracking all sales
opportunities from lead to close.
- Use Web leads to automatically enter website
collected information ( including additional survey data) directly into your contacts.
Entered leads are placed in a queue for assignment to client managers. Leads awaiting
in desktop reminders.
- Use the Opportunity Manager to assign an Opportunity for every new sales
lead to ensure a high probability of success
- Manage an entire pipeline of Opportunities from lead to close so you don't
forget any lead or any sales step
- Automatic calculation of Probability of Success based on industry
Activity and Task Scheduling
Stay on track with customers and prospects by tracking all contact related
activities, including priority, type, and status.
- Quickly schedule and track activities related to contacts
- Use inbuilt link to schedule an appointment with selected
- Create prioritised task lists
Information on Demand
Web-based solutions make information available as soon as it
has been entered. Geography is no longer an issue. Web Office solutions make key
project coordination and information available from anywhere at any time by
- Provide corporate wide access to customer contacts from wherever work takes you - the
client's office, an airport terminal, or anywhere on Earth
- Sync with offline laptop or PDA calendar, reminders with
alarms, and contact details. Your mobile workers are always up-to-date.
- Share real-time customer activity date, to better service
- Store and maintain contact information, as a corporate
asset rather then in peoples heads or personal computers.