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Customer
Self Service
Meeting today's customer service challenges head-on
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A company's reputation is only
as good as its last customer interaction. That's the reality in which
companies operate today - customer satisfaction is hard to win, but easy to lose. To
keep your customers as the availability of skilled personnel and budget
dollars shrink, you need an fully integrated customer self service solution like Web Office-Customer Service
Centre.
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Features:
- Fully integrated Helpdesk, includes Knowledge base,
and Trouble Tickets;
Supports ISO 9000 requirements
- View, print, download current and past bills,
optional online
payments via VPay®
- Approve timesheets, and expenses
- Enter Purchases (your sales orders) directly into
your company in real-time
- View, real-time job costing, billed to date and work
break down structures
- Secure access, customers only have limited access to
their own information.
Best of all, you can start using Web Office
now!
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