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 VillageMall adds Service Management to Its Online Web Office Business Solution Suite..

VillageMall Provides Practical, Affordable Service & Work Order Service Management for Small to Medium Businesses.


Brisbane, Australia,- October 2004 - VillageMall, the premier provider of Web-based applications for business, with 5 to 250 employees, today announced the release of its the next generation Service Management solution with fully integrated Work Orders. This new release adds powerful service management features to our already extensive business management solution, and sets a new standard for integrated small and medium business service management solutions.

Work Order processing automates service-related business processes and delivers out-of-box industry best practices that optimise service and support. To address the inevitable changes in business, VillageMall has expanded the functionality of its Sales Order processing to target the services type business. There is increased workflow between the Work Order modules and the other applications within the Web Office suite of applications, such as accounting, quotations, sales leads, appointments, case management to reduce costs, improve service levels, and optimise resource efficiency. "VillageMall Web Office differentiates itself in the marketplace by offering a fully integrated suite of best-practice solutions, while maintaining the flexibility to adapt to unique business processes, said VillageMall CEO Charles Moore.

Small and medium business needs are just as complex as they are for larger businesses: they both need to dispatch technicians generate computerised work orders, control service expenses, track customers and how many billable hours, and service items provided to them.

Customer/Account Management

  • Fully integrated into Web Office CRM, and accounting

  • Export vCalendar appointments to field staff

  • Access customer accounts, even print or email the invoice while onsite

  • Use company wide service items or parts from inventory

Work Order/Job Management

  • Standardised Work Order workflow, with integrated notes for each stage.

  • Supports assignment, re-assignment, and full job costing.

  • Integrated appointments, for onsite activities

  • Remote access is integral to all VillageMall applications

Quoting/Estimate Management

  • track quotation from leads, convert to work orders and then to invoices with a single click

  • track win/loss via integrated KPI's

Scheduling & Dispatch Management

  • Instantly know a technician's schedule at a glance

  • Technician dispatching can synchronised with their laptop via integrated vCalendar events

  • Customers can be advised via vCalendar events.

Service Contracts/Agreements Management

Pricing and Availability
The new Work Order capabilities are included with all Web Office desktops at no additional charge. The new capabilities will be available in October 2004, selected customers may request access during August/September.

VillageMall Work Orders further provides enterprise-class business tools and functions to the small and medium enterprise.

More information here.

VillageMall enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; sales order processing, multi-location inventory, accounting and records management; online store and Web site management; and employee productivity. Web Office is delivered as an online service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups.

About VillageMall

VillageMall is the pioneer in developing secure next generation Internet applications for small business. 
VillageMall is a privately held company,
founded in 1999 and is headquartered in Brisbane, Australia.
For more information please contact us or visit the company Web site at