Frequently Asked Questions

What is VillageMall  Online Business Solution?
VillageMall  Online Business solutions is a suite of applications to assist in the management of all aspects of your business including accounting, payroll, bill payment, Web sites, Web store, customer relationship management, order processing, inventory management, time & billing, expense reporting, project management, contacts, business messaging, and much more. And since it was designed from the ground up as an online integrated solution, information instantly and automatically flows between all modules.

VillageMall Business Solutions is a revolutionary way to run your business - as an online on demand, integrated application which streamlines all of your business processes. End the problems with multiple incompatible systems forever, finally put an end to the "its their application which is the problem". With VillageMall Business Solutions you can say goodbye to separate islands of proprietary data, out-of-date information and wasteful duplicate data entry. As VillageMall is a online Web-based application service you can access it from anywhere, at anytime and link your entire business across multiple locations.
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When your business has many different applications, you can't avoid the cost of re-entering data into different programs, or settling for incomplete or out of date information and reports. VillageMall applications are designed as a single complete suite of applications, with all your business components completely integrated. So you'll spend less time moving data between different applications and more time running your business. VillageMall was developed based upon benchmarking best practice modules, and then integrated them into a single business application.
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The Internet is a universally accessible and scaleable platform to deploy application software, eliminating the need to invest in costly hardware, networking equipment, software maintenance or upgrades. By using the Web for your core business process applications, you and your employees can work or view critical business information from anywhere, at anytime, with complete flexibility. And you'll save money. For example, you can see complete and up-to-date business information to make better decisions from anywhere; sales representatives can enter orders or check on a customer's payments from the customer site; employees can submit purchase requests or expense reports from home or from the road; customers can log on to VillageMall Business Solutions to pay you, if you choose to give them limited access. Leveraging the Internet, VillageMall has created one seamlessly integrated and powerful networked suite of applications that is extremely easy-to-use.
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VillageMall Business Solutions takes your company well beyond desktop-constrained accounting products in features and accessibility, and price. First, VillageMall Business Solutions are not just "accounting" applications, and even thought we have unmatched features and functionality within every component, in most cases you would need several of our competitors stand alone products just to match the WebLedger accounting functionality. For example, VillageMall Business Solutions, provide Web portals, online store, shopping cart, Customer Relationship Management in one completely integrated application suite to run your entire business - not just a component of your business like the above products. So you are more efficient because everything works together in harmony, vs. creating islands of partial information with desktop software. Finally, VillageMall Business Solutions is available anywhere and at anytime online, just like your Internet Banking, for as many users as you choose; helping your entire company to make informed decisions ... while desktop software data is usually constrained to just one employee's computer, or a select few "accounting" staff.
"You need more than accounting software to help run a modern business within an increasingly globally competitive economy.."
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The module are not sold separately, but you may configure the modules to only be available as required. The power of VillageMall Business Solutions comes from the fact that it is one integrated application, and the features are all based on one common database. Thus, they are not designed to operate independently from one another.
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VillageMall Business Applications was designed for small, medium-sized and/or growing companies with up to 300 employees. It works exceptionally well for both product-based companies and service-based companies. VillageMall Business Applications is ideal for businesses who want to have the flexibility to work from anywhere, or who want access to information whether they are in the office or out with a customer for example. Companies across the entire spectrum of business, from consulting firms to manufacturing businesses, from retail companies to professional services, are already enjoying the many benefits of the VillageMall Business Applications.
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With VillageMall Business Applications, your data is safer than it would ever be on an unsecured desktop in your office. When was the last time you tried to restore your backup?, or when was your last backup performed? VillageMall Business Applications uses industry best practice security that scales to meet almost any risk profile. Additionally VillageMall allows you to back-up your company data onto your local computer using International OECD approved formats; or we can supply a complete backup of your company data onto a CD. Unlike some competing products each VillageMall company has its own independent database to ensure your security and availability. In fact, one could argue that due to economies of scale, VillageMall can protect your data better than you can. For the same reason you keep your money in a bank instead of your mattress, you will want to keep your data in a VillageMall enterprise online repository.
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Your business information is your most important asset, and we are committed to safeguard your privacy. Our privacy policy is simple: under no circumstances will we or anyone else ever access your data without your expressed permission. Simply stated, we do not share your data with anyone, ever. It's your data and under your control. For our complete privacy policy, click here.
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To use VillageMall Business Applications, all you need is access to the Internet, and an industry standard Web-browser. So if you have a computer with a modem and an Internet browser, you have everything you need to run VillageMall Business Applications. We do require Microsoft Internet Explorer browser, which is feely available . To print, you need the free Adobe Acrobat reader software. That's it...
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Unlike almost all other systems, VillageMall can have you up and running within hours, with our Quick Start and Balance anytime features. See our support site for details of conversions from existing accounting products.
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That's one of the great benefits of using our Internet-hosted application: you always access the latest version of VillageMall Business Applications. Due to the changing business and regulatory environment enhancements are made every 2-3 months, which you get automatically - no upgrade requirements or disk management problems. So you never have time-consuming and costly upgrades, and you never have to worry about installing or maintaining software. You don't have to pay for ATO tax table updates either, they are installed and the appropriate tables automatically used by our software. Any changes between versions are looked after by VillageMall, you simple get on with the business.
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Yes. With VillageMall Business Applications, you can get a complete copy of  your data from VillageMall at anytime. These can l be supplied in OECD or Industry standard formats. Note that VillageMall Business Applications has many unique features, so if you use those features, other products may not have the functionality to import all of your data.
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Yes. VillageMall VPay enables you to accept customer payments via credit card from within your VillageMall Business Applications, and for Banks, or Financial Institutions such as brokers, or fund managers which support the International Open Financial Exchange (OFX) standards we provide on-line payments and account query services. The credit card charges take place directly over the Internet. The transactions have immediate accounting impact on your books, and the proceeds get deposited directly into your company's existing bank account. As you would expect this is fully integrated rather than bolted on.
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We currently do not have versions of our accounting, or VPay application that are localised for non Australian International markets, even though our applications can be accessed from anywhere. All other applications can be used Internationally.
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What is required to use VillageMall Business Solutions?

You must have an Internet connection, broadband is recommended, and an Internet Explorer Browser installed on your computer. We support any Operating System which runs IE 8.0 or greater browser. 
Note: Due to lack of support for IE on the Apple MAC platform, Apple MAC cannot be used to access VillageMall Business Services.
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