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Service
Pricing

VillageMall® builds the business system for you (and for many other customers), and
lets your company plug in when you need it. You pay for the services provided, not
for the operation and maintenance of the entire infrastructure. All Services are
subject to VillageMall's' Service Agreement.
A Service feature summary
here.
The following services are offered:
Features
Due to ongoing abuse of this service; this free service
is no longer offered.
- No
fee, Web
Ledger -Free service,
- Limited offer to Australian Small Business* owners
- New business customers only
- Full** featured accounting, including
integrated BAS and payroll
-
A single user access account
- 15 transactions11
per calendar month2
- 10 emails per
calendar month18
- Suitable for sole traders, or partners with low
transactions rates.
- Upgradeable to any other
VillageMall service at any time
Web Ledger-Free was introduced to allow Australia Small
Business owners to enjoy the benefits of Australia's first on-demand accounting
solution. Do your own BAS returns, using our fully integrated BAS solution, its
only a click away.
Options
* An Australian Small business with less than 5 owners/employees,
and turnover less than $500,000 per annum.
** More features than MYOB Premier Accounting (costing ~$1495); see
feature
summary.
|
Small Business |
Features
- $300 per year paid in advance26
(see special terms and conditions for this discounted
service).
- $120 per year for each additional
access accounts8,24,26
- $60 per year
for each Customer or Supplier Service Centre access account20,24,26
- 150 transactions11
per calendar month2
- 0 MB of document storage (see optional eCabinet below)
-
50 emails per
calendar month18
- Full** featured accounting, including
integrated BAS and payroll
- Suitable for sole traders or companies with 1 to 5 employees,
and low
transactions rates.
- Upgradeable to Web Ledger-Business,
or Web Office.
- SAF-T
user performed archive
- Your accountant has one free access account.
Options
- eCabinet :Electronic filing of purchase documents :
$50 per year26, includes 10 MB of document storage(~500
invoices)6
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Business |
Features
- From $1200 per year
- From $120 per year for each additional access
account8,24,25
- From $30 per year for timesheet entry
account
- $60 per year for each Customer or Supplier Service Centre
access account20,24
-
2000 transactions11
per calendar month5
- 200 emails per month18
- Web CRM
- 20MB of document data storage
- Suitable for 5 to 200 employees with more complex
management requirements
- Minimum contract period: 12
months
- SAF-T
user performed archive
- Your accountant has one free access
account.
Options
- Related company13
: $300 per year.
- From $1,200/year, paid in advance26
(see special terms and conditions for this discounted
service).
-
From $120/year per access account8,24,25
-
From $25 / year for each timesheet entry
account
- $60/year for each Customer or Supplier Service Centre
access account20,24
-
1800 transactions11
per calendar month5
(1000 transactions for any
discounted service)
-
30MB of document data storage6
- Includes Web Ledger -Business
features
- SAF-T
user performed archive
- Includes Web Doc, Sales Force Automation, Project
Management,
Appointment Management, HR.
Service feature summary here.
Options
- From $2000 per year
-
From $180 per
access account per year8,24,25
-
From $50 per year for timesheet or employee self service
account
- $100 per year for each Customer or Supplier Service Centre
access account20,24
-
3,000 transactions11
per calendar month5
(1000 transactions for any
discounted service)
-
50MB of document data storage6
- Includes Web Ledger -Business
features
- Minimum contract period: 12 months
- SAF-T
user performed archive
- Includes Web Doc, Sales Force Automation, Project
Management,
Appointment Management, HR.
Service feature summary here.
Options
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On-Site
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Features
- Provide VillageMall services for your internal30
usage only; hosted by you, on your site
- Minimum of 500 employee accounts, or 1000 databases required
- No excess transaction charges
- Initial Period: 36 months
- Contact your local VillageMall-Node Operator or
Sales
for a Quotation.
1 No external client access, see VillageMall Node service
below if external
client access required.
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Dedicated Host
|
Features
- Provides a dedicated host or server for your
company, hosted within our data centre
- Suitable
for companies exceeding the maximum transaction, or database storage
requirements of a shared hosting environment
-
Supports your internet domain for private label services
- Provides a cost effective solution for medium companies
that don't wish to host their own service via on-site.
- Subject to VillageMall Hosting Policy.
- Initial Period: 24 months
- Optional dedicated link access.
- Contact your local VillageMall-Node
Operator or VillageMall Sales
for a Quotation.
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Node Operator
|
Features
- Own and Operate your own VillageMall Node
- Suitable for professional service providers, hosting
entities, or Enterprise Partners who wish to have total control over the
service delivery to their clients.
- Business case based model, see
here for program
details.
- Contact VillageMall Sales
for further information.
Common
Each company account includes one standard employee access account unless otherwise
stated.
Each standard employee account, has access to the range of VillageMalls
service functions,
subject to their assigned role based privileges. You receive nightly back-ups, all VillageMall software
upgrades, payroll tax table updates, network access, and system maintenance.
All Services are provided on a subscription basic; and hence
transactions may only be processed starting from the current financial
year within which the subscription commenced.
Due to ongoing abuse of this service; this
free service is no longer offered.
- No
fee, Web Superfund service*,
- Includes up to two Member accounts, in
accumulation mode.
-
Includes a single access account.
- 5 transactions5,11 per
calendar month
- 0 MB of document data storage6
- Suitable for Australian Individuals and Couples with a Self
Managed Super Fund.
Options
* More features than any competing Australian SMSF Software
product.
Web Superfund-Free was introduced to allow Australia
individuals and couples who have not retired, to enjoy the benefits of Australia's first and only on-demand SMSF management
solution. Manage your funds compliance, and portfolio, using our fully integrated solution, its
only a click away.
- $360 per year26, paid in advance.
- Includes up to four Trustee/Member access accounts.
-
Includes one free access account for your funds nominated
auditor, for yearly audit purposes only.
- 200 transactions11,5 per
calendar month
- 10 emails per month18
- 20 MB of document data storage6
- SAF-T
user performed archive
- Includes ATO Fund Tax Return.
- Integrated
end of day price feeds.
- Suitable for Australian Self
Managed Super Funds with 2 to 4 trustees/members.
Options
- Non member access at $120 per year for each Accountant,
Investment, or other professional advisor access account
Note: Web Superfund prices are GST inclusive.
VillageMall provides two incident based
support service levels, you may choose the one that best meets your support
requirements:
|
Item |
Price |
| Standard |
|
|
1 incident |
$150.00 |
|
5 incidents |
$500.00 |
|
10 incidents |
$900.00 |
| Priority |
|
|
1 incident |
$250.00 |
|
5 incidents |
$1000.00 |
|
10 incidents |
$1800.00 |
Standard Technical Support
Customer is contacted by a VillageMall representative as soon as possible
within 8 hours between 9:00 AM - 5:00 PM EST Monday through Friday (excluding
VillageMall recognised holidays) after receipt of the qualified inquiry during
standard VillageMall work hours and terms are met (see Customer care site).
Priority Technical Support
Customer is contacted by a VillageMall representative as soon as possible
within 4 hours between 9:00 AM - 5:00 PM EST Monday through Friday (excluding
VillageMall recognised holidays) after receipt of the qualified inquiry during
standard VillageMall work hours and terms are met (see Customer care site).
See our Customer Care
Site for a complete list of our Support Options
Fixed fee Support Services
| Service |
Fee |
| OECD Archive on CD |
$80 |
| Change access account name |
$50 |
|
Change Database name |
$50 |
|
Re-initialise Database |
$250 |
|
Database restore, from previous 24 hrs |
$100 |
|
Database restore within 48hrs |
$200 |
|
Database restore, within last 3 days |
$800 |
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Trouble Ticket system access1 |
$300/year |
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Note 1: Trouble Ticket system access is included with all current
support contracts; but can be purchased separately to enable tracking of
free support requests without any SLA.
VillageMall offers discounts for Australian small business
owners and operators to help "level the playing field" with larger companies;
small business discounts are limited to Australian owned and operated companies
who have less than 20 employees (account is limited to a max of 20 access
accounts), and have a turn over of less than $1M per year.
In order to claim any offered discount or special pricing you must select the "I
am a small business" when applying for your new service.
1. Customer/Suppliers, access
accounts allows your customers and
suppliers selected access to your company
via the internet.
2. Web Ledger, includes one owner
access account8 per company. If any feature from the next higher Web Ledger
service is used
within the month, then charges for that higher service is payable from that
month.
3.Web Office, includes one owner
access account8 per company.
4. Web Ledger Business, excess transactions are charged at the current rate5.
5. Excess Transactions, each and every transaction that exceeds the
monthly transaction allowance is charged at a rate of (monthly base
fee/transaction allowance) i.e. for Web Ledger-small business $25/50 = 50 cents;
with a minimum charge of 10 cents per
transaction. Each and every transaction exceeding the daily
transactions allowance (monthly-allowance/30) * 150% is charged as excess transactions. All free
services are charged at $1 per excess transaction.
6. Excess Document Data Storage,
charged at the rate of $300 per 30 Megabyte per year or part thereof.
7. Excess Inventory Items,
charged at the rate of $20
per 10 items or part thereof per year.
8. Accounts: password based access on a per company basis is provided
from $10 per employee
per month,
or $5 per Customer/Supplier per month with access via service centre, unless
otherwise stated.
All accounts are licensed exclusively to the named individual and may not be
shared. The first five(5) account password resets per year are provided
free of charge. All access accounts are charged for a minimum of 12 months and
may not be re-used, or re-instated.
9. Host Account for SOAP Web
Services (used with Internet API) each access account @$240 per
year/company.
10. All
service provisioning is based upon shared/common infrastructure and resources unless
otherwise stated, each company has a separate and unique database.
11. Transactions: are defined as any action, that produces an entry in Sale, Purchase, Customer,
Vendor, Timesheet, Appointment, Document, Contact, Case, Job, Projects, HR,
Task, Investment, Asset, Event, Security Register or Payment tables. All
Transaction in excess of the service allowance are charged as excess
transactions.5
12. Web Store: when not part of an existing Web Portal, has a once-off
set-up fee of $200 or two support incidents, unless otherwise stated. You understand and agree that as VillageMall is subsidising the establishment costs of Web Store, this optional
service is offered conditional upon acceptance by VillageMall to provide the Web
Store service. The processing of a Web Ledger or Web Office registration, does
no constitute acceptance to provide this optional Web Store service. Additional members are charged at the Web
Store "Small Business
discounted pricing".
Each Web Store customer requires a Web Portal Member account.
13. Related company: Additional Web Ledger-small business company
account that has identical owners and or directors as the primary Company. Any
related company transactions, are counted towards the primary Company account
allowance. The related company has Web Ledger -small business account service level,
and storage limits.
14. If the amount of site data transferred exceeds the allocated
amount per month, a fee of $1 per MB is charged. Groups of 20 MB can be
purchased before start of the billing period in which use is required at a cost
of $10. Some services such as file upload have maximum size
restrictions.
15. none.
16. none.
17. Pre-Purchase Transactions: groups of 500 transactions can be
purchased before start of each billing period in which use is required at a cost
of $25. The transactions expire at the end of the billing period.
18. Excess Email Messages each message submitted for delivery, in excess of the
monthly
allowance, is charged at a rate
of 5 cents. Each message that exceeds 10 Kbytes may have a 5 cent
surcharge applied.
19. Pay-Per-View - content exposed through the subscription based
e-commerce system. VillageMall will receive a commission ( negotiable rate ) for
each transaction processed.
20. Customer access account charges, payable at same frequency, and minimum
period as Company
account.
21. n/a
22. A Web Office account, counts as a Web Ledger account.
23. All Services include a free owner Support account, see Customer Care site
for limitations on free support. All
other support is at our current Support Incident
rates.
24. As there are no set-up or establishment fees,
VillageMall requires a minimum period of 12 months
for each new account.
25: Ask about our discounted low usage, or limited functionality employee accounts.
26: Only available on a yearly, prepaid basis.
27. n/a
28. Reasonable usage: As Villagemall is a shared hosted service, the
following is defined as reasonable usage, any transaction which exceed the
reasonable usage are charged as additional transactions for multiples of the
reasonable usage threshold. Refer to our our
Program Policy for details.
29: Web Store-unlimited: Allow you to sell your products within your own
Web Store, without any limitations or fees associated with Web Store setup,
customer accounts, item fees or sale transactions. Also includes optional
Credit card gateway setup. You pay only 1% of total store sales, billed at the
end of each month. This service is subject to approval and acceptance by
Villagemall, requires a previous sale history.
30: Internal Usage: Internal company intranet usage, access only by
employees, suppliers or partners.
31: Historical Date: Access to historical data, revalue portfolio, or member
statement to any date within the last 12 months, is available for an
additional fee from the 1/7/2009.
Compare this with online stores like eBay which charge a listing fee,
plus up to 5.27% of sale price; VillageMall charges no listing fees.
Minimum Contract Term: The minimum contract term is twelve months for
all services, unless otherwise stated; see
Service Agreement for details.
Service class, the number of employees, or customers can be varied to meet your business requirements,
subject to our Service Agreement..
Contact
Contact VillageMall for further details.
MYOB is the registered trademark of MYOB Australia Limited VillageMall Operations Pty Ltd
ACN102 714 885
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