The following services are offered:

Small Business

• From $1,200/year, paid in advance²⁶ (see special terms and conditions for this discounted service). 
• From $120/year per access account^8,24,25
• $60/year for each Customer or Service Centre access account^20,24
• 1800 transactions¹¹ per calendar month⁵ (1000 transactions for any discounted service)
• 30MB of document data storage⁶
• Includes  Web Ledger -Business features
• SAF-T user performed archive
• Includes Web Doc, Sales Force Automation, Project Management,
   Appointment Management, HR. Service feature summary here.

Options

Business

• From $3000 per year, paid in advance²⁶
• From $240 per access account  per year^8,24,25
• $100 per year for each Customer or  Service Centre access account^20,24
• 3,000 transactions¹¹ per calendar month⁵ (1000 transactions for any discounted service)
• 100MB of document data storage⁶
• Includes  Web Ledger -Business features
• Minimum contract period: 24 months
• SAF-T user performed archive
• Includes Web Doc, Sales Force Automation, Project Management,
   Appointment Management, HR. Service feature summary here.

Options

On-Site

• Provide VillageMall services for your internal³⁰ usage only; hosted by you, on your site
• Minimum of 500 employee accounts, or 1000 databases required
• No excess transaction charges
• Initial Period: 48 months
• Contact your local VillageMall-Node Operator or Sales for a Quotation.

^{1 No external client access, see VillageMall Node service below if  external client access required.}

Dedicated Host

• Provides a virtual, IP addressed server,  for your company hosted within our data centre
• Suitable for companies exceeding the maximum transaction, or database storage requirements of a shared hosting environment and have less than 1000 databases.
• Support your internet domain for private label services.
• Provides a cost effective solution for medium size companies that don't wish to host their own service via an on-site service.
• Subject to VillageMall Hosting Policy.
• Minimum Initial Period: 48 months
• Optional dedicated link access.
• Optional additional fee to include hosting for 1000+ licence holders.
• Contact your local VillageMall-Node Operator or VillageMall Sales for a Quotation.

White Label Hosting

• Refer to dedicated host above
• VillageMall Services supplied via your own internet domain
• Limited, localisation as per White Label policy
• Optional Badgeing as per Badgeing policy
• Minimum Initial Period: 48 months
• Contact your local VillageMall-Node Operator or VillageMall Sales for a Quotation.

Optional Badgeing service

• new badging account/dealer group initial setup fee @two support Incidents
• any change to badging client @one support incident

Node Operator

• Own and Operate your own VillageMall Node
• Suitable for professional service providers, hosting entities, or Enterprise Partners who wish to have total control over the service delivery to their clients.
• Business case based model, see here for program details.
• Contact VillageMall Sales for further information.

Common
Each company account includes one standard employee access account unless otherwise stated. Each standard employee account,  has access to the range of VillageMall’s service functions, subject to their assigned role based privileges.  You receive nightly back-ups, all VillageMall software upgrades, payroll tax table updates, network access, and system maintenance. All Services are provided on a subscription basic; and hence transactions may only be processed starting  from the current financial year within which the subscription commenced.

Investment Portfolio

• $330 per year²⁶, paid yearly in advance.
• Includes up to two Member access accounts.
• SAF-T user performed archive
• Includes end of year Tax pack.
• Integrated end of day price feeds.
• Suitable for Australian investors.

Options

• Non member access at $55 per year for each Accountant, Advisor, or other third party access account

Note: Web Portfolio retail prices are GST inclusive.

Self  Managed Super Fund: Trustee Edition

• $370 per year⁶, paid yearly in advance.
• Includes up to four Trustee/Member access accounts.
• Includes one, view-only, access account for your funds nominated auditor, for end of year audit purposes.
• SAF-T user performed archive
• Integrated SMSF Fund Tax Return.
• Integrated end of day price feeds.
• Suitable for Australian Self Managed Super Funds with 2 to 4 trustees/members.

Options

• Non member access at $55 per year for each Accountant, Advisor, or other third party access account

Note: Web Superfund retail prices are GST inclusive.

Support Services is provided through the purchase of Single Incident Services or 5 Incident Packs. On-site support is not available through this service. We provide the support services remotely, via email, and/or phone (at VillageMall discretion), from our sites to your sites in Australia.

Ad-hoc Support*
Unless you qualify for limited free Support, the fee for a Single Incident^32,33 during regular business hours Monday – Friday 0800-1600 is $390.00 (including GST). Payment must be received in full before support services are provided. After business hours the fee for a Single Incident is $780.00 (including GST).

Alternatively, you may wish to purchase 5 incidents at a time. The purchase price of a 5, business hours,  incident pack is $1950. (including GST).

After hours support is available for $780 including GST and only provides for business critical issues support (Severity One). Severity one incidents are defined as situations that involve a critical program down situation that severely affects customer production or profitability. These are high-impact issues where production, operations, or development are proceeding but could be severely affected within several days.

* all incident pricing is aligned with Microsoft Australia, support fee schedule.

See our Customer Care Site for a complete list of our Support Options

Fixed fee Incident Support Services

	Small Business Discounts

VillageMall offers discounts for Australian small business owners and operators to help "level the playing field" with larger companies; small business discounts are limited to Australian owned and operated companies who have less than 20 employees (account is limited to a max of 20 access accounts), and have a turn over of less than $1M per year. In order to claim any offered discount or special pricing you must select the "I am a small business" when applying for your new service.

	Notes

1. Customer/Suppliers, access accounts allows your customers and suppliers selected access to your company via the internet.
2. Web Ledger, includes one owner access account⁸ per company. If any feature from the next higher Web Ledger service is used within the month, then charges for that higher service is payable from that month.
3.Web Office, includes one owner access account⁸ per company.
4. Web Ledger Business, excess transactions are charged at the current rate⁵.
5. Excess Transactions, each and every transaction that exceeds the monthly transaction allowance is charged at a rate of  (monthly base fee/transaction allowance) i.e. for Web Ledger-small business $25/50 = 50 cents; with a minimum charge of 10 cents per transaction.  Each and every transaction exceeding the daily transactions allowance (monthly-allowance/30) * 150% is charged as excess transactions. All free services  are charged at $1 per excess transaction.
6. Excess Document Data Storage, charged at the rate of  $10 per Megabyte per year or part thereof. Maximum reasonable usage is 200 Megabytes.
7. Excess Inventory Items, charged at the rate of $20 per 10 items or part thereof  per year.
8. Accounts: password based access on a per company basis is provided from $10 per employee per month, or $5 per Customer/Supplier per month with access via service centre, unless otherwise stated. All accounts are licensed exclusively to the named individual and may not be shared. The first two(2) account password resets per year are provided  free of charge. All access accounts are charged for a minimum of 12 months and may not be re-used, or re-instated.
9. Host Account for SOAP Web Services  (used with Internet API)  each access account @$500 per year/company.
10. All service provisioning is based upon shared/common  infrastructure and resources unless otherwise stated, each company has a separate and unique database. 
11. Transactions: are defined as any action, that produces an entry in Sale, Purchase, Customer, Vendor, Timesheet, Appointment, Document, Contact, Case, Job, Projects, HR, Task, Investment, Asset, Event, Security Register or Payment tables.  All Transaction in excess of the service allowance are charged as excess transactions.⁵
12. n/a
13. n/a
14. If the amount of site data transferred exceeds the allocated amount per month, a fee of $1 per MB is charged. Groups of  20 MB can be purchased before start of the billing period in which use is required at a cost of  $10. Some services such as file upload have maximum size restrictions. 
15. none.
16. none.
17. Pre-Purchase Transactions: groups of 500 transactions can be purchased before start of each billing period in which use is required at a cost of  $25. The transactions expire at the end of the billing period.
18. Excess Email Messages each message submitted for delivery, in excess of the monthly allowance, is charged at a rate of  5 cents. Each message that exceeds 10 Kbytes may have a 5 cent surcharge applied.
19.  Pay-Per-View - content exposed through the subscription based e-commerce system. VillageMall will receive a commission ( negotiable rate ) for each transaction processed.
20. Customer access account charges, payable at same frequency, and minimum period as Company account.
21. n/a
22. A Web Office account, counts as a Web Ledger account.
23. All Services include a free owner Support account, see Customer Care site for limitations on free support. All other support is at our current Support Incident rates.
24. As there are no set-up or establishment fees, VillageMall requires a minimum period of 12 months for each new account.
25: Ask about our discounted  low usage, or limited functionality employee accounts.
26: Only available on a yearly, prepaid basis.
27. n/a
28. Reasonable usage: As Villagemall is a shared hosted service, the following is defined as reasonable usage, any transaction which exceed the reasonable usage are charged as additional transactions for multiples of the reasonable usage threshold. Refer to our our Program Policy for details.
29: n/a
30: Internal Usage: Internal company intranet usage, access only by employees, suppliers or partners.
31: Historical Date: Access to historical data, revalue portfolio, or member statement to any date within the last 12 months,  is available for an additional fee from the 1/7/2009.
32: A Support  request is considered a single incident request if it concerns a single use or functionality problem with the Service, and is considered a single request until the Service provided in response to that request has ended regardless of the number of contacts with you concerning the problem. VillageMall shall reasonably determine when a single request has ended.
33: If VillageMall determines that the problem experienced by you is caused by hardware or software not provided by VillageMall the support will be regarded as a single incident request, but support provided for that incident will end upon such determination.


Minimum Contract Term: The minimum contract term is twelve months for all services, unless otherwise stated; see Service Agreement for details.

Contact Contact VillageMall for further details.

VillageMall Operations Pty Ltd
ACN102 714 885