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Service
Pricing

VillageMall® builds the business system for you (and for many other customers), and
lets your company plug in when you need it. You pay for the services provided, not
for the operation and maintenance of the entire infrastructure. All Services are
subject to VillageMall's' Service Agreement.
A Service feature summary
here.
The following services are offered:
- From $1,200/year, paid in advance26
(see special terms and conditions for this discounted
service).
-
From $120/year per access account8,24,25
- $60/year for each Customer or Service Centre
access account20,24
-
1800 transactions11
per calendar month5
(1000 transactions for any
discounted service)
-
30MB of document data storage6
- Includes Web Ledger -Business
features
- SAF-T
user performed archive
- Includes Web Doc, Sales Force Automation, Project
Management,
Appointment Management, HR.
Service feature summary here.
Options
- From $3000 per year, paid in advance26
-
From $240 per
access account per year8,24,25
- $100 per year for each Customer or Service Centre
access account20,24
-
3,000 transactions11
per calendar month5
(1000 transactions for any
discounted service)
-
100MB of document data storage6
- Includes Web Ledger -Business
features
- Minimum contract period: 24 months
- SAF-T
user performed archive
- Includes Web Doc, Sales Force Automation, Project
Management,
Appointment Management, HR.
Service feature summary here.
Options
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On-Site
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Features
- Provide VillageMall services for your internal30
usage only; hosted by you, on your site
- Minimum of 500 employee accounts, or 1000 databases required
- No excess transaction charges
- Initial Period: 48 months
- Contact your local VillageMall-Node Operator or
Sales
for a Quotation.
1 No external client access, see VillageMall Node service
below if external
client access required.
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Dedicated Host
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Features
- Provides a virtual, IP addressed server, for your
company hosted within our data centre
- Suitable
for companies exceeding the maximum transaction, or database storage
requirements of a shared hosting environment and have less than 1000
databases.
-
Support your internet domain for private label services.
- Provides a cost effective solution for medium
size companies
that don't wish to host their own service via an on-site service.
- Subject to VillageMall Hosting Policy.
- Minimum Initial Period: 48 months
- Optional dedicated link access.
-
Optional additional fee to include hosting for 1000+ licence holders.
- Contact your local VillageMall-Node
Operator or VillageMall Sales
for a Quotation.
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White Label Hosting |
Features
- Refer to dedicated host above
-
VillageMall Services supplied via your own internet domain
-
Limited, localisation as per White Label
policy
-
Optional Badgeing as per Badgeing policy
-
Minimum
Initial Period: 48 months
- Contact your local VillageMall-Node
Operator or VillageMall Sales
for a Quotation.
Optional Badgeing service
- new badging account/dealer group initial setup fee @two
support Incidents
- any change to badging client @one support incident
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Node Operator
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Features
- Own and Operate your own VillageMall Node
- Suitable for professional service providers, hosting
entities, or Enterprise Partners who wish to have total control over the
service delivery to their clients.
- Business case based model, see
here for program
details.
- Contact VillageMall Sales
for further information.
Common
Each company account includes one standard employee access account unless otherwise
stated.
Each standard employee account, has access to the range of VillageMalls
service functions,
subject to their assigned role based privileges. You receive nightly back-ups, all VillageMall software
upgrades, payroll tax table updates, network access, and system maintenance. All Services are provided on a subscription basic; and hence
transactions may only be processed starting from the current financial
year within which the subscription commenced.
- $330 per year26, paid
yearly in advance.
- Includes up to two Member access accounts.
- SAF-T
user performed archive
- Includes end of year Tax pack.
- Integrated
end of day price feeds.
- Suitable for Australian
investors.
Options
- Non member access at $55 per year for each Accountant, Advisor, or other
third party access account
Note: Web Portfolio retail prices are GST inclusive.
- $370 per year6, paid
yearly in advance.
- Includes up to four Trustee/Member access accounts.
-
Includes one, view-only, access account for your funds
nominated auditor, for end of year audit purposes.
- SAF-T
user performed archive
- Integrated SMSF Fund Tax Return.
- Integrated
end of day price feeds.
- Suitable for Australian Self
Managed Super Funds with 2 to 4 trustees/members.
Options
- Non member access at $55 per year for each Accountant,
Advisor, or other third party access account
Note: Web Superfund retail prices are GST inclusive.
Support Services is provided through the purchase of Single
Incident Services or 5 Incident Packs.
On-site support is not available through this service. We provide
the support services remotely, via email, and/or phone (at VillageMall
discretion), from our sites to your sites in Australia.
Ad-hoc Support*
Unless you qualify for limited free Support, the fee for a Single Incident32,33 during
regular business hours Monday – Friday 0800-1600 is $390.00 (including GST). Payment must be received in full before support services are provided. After
business hours the fee for a Single Incident is $780.00 (including GST).
Alternatively, you may wish to purchase 5 incidents at a time. The purchase
price of a 5, business hours, incident pack is $1950. (including GST).
After hours support is available for $780 including GST and
only provides for business critical issues support (Severity One). Severity one
incidents are defined as situations that involve a critical program down
situation that severely affects customer production or profitability. These are
high-impact issues where production, operations, or development are proceeding
but could be severely affected within several days.
*
all incident pricing is aligned with Microsoft Australia,
support fee schedule.
See our Customer Care
Site for a complete list of our Support Options
Fixed fee Incident Support Services
| Service |
Fee |
| Archive |
|
| OECD SAF-T Archive on CD (all
on-line downloads are free) |
$150 |
| Accounts |
|
| Change to an existing access account |
$150 |
|
Manage advisor/accountant group access allocations |
$150 |
|
Password reset (after free allocation consumed) |
$150 |
|
Applications |
|
|
Web Portfolio initial setup |
$240 |
|
New White label->badging group one-off setup |
$300 |
|
Database |
|
|
Change Database name |
$200 |
|
Re-initialise Database |
$200 |
|
Database restore, from previous 24 hrs |
$300 |
|
Database restore within 48hrs |
$450 |
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Partners |
|
|
Additional Partner Care site, access account |
$900/year |
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VillageMall offers discounts for Australian small business
owners and operators to help "level the playing field" with larger companies;
small business discounts are limited to Australian owned and operated companies
who have less than 20 employees (account is limited to a max of 20 access
accounts), and have a turn over of less than $1M per year.
In order to claim any offered discount or special pricing you must select the "I
am a small business" when applying for your new service.
1. Customer/Suppliers, access
accounts allows your customers and
suppliers selected access to your company
via the internet.
2. Web Ledger, includes one owner
access account8 per company. If any feature from the next higher Web Ledger
service is used
within the month, then charges for that higher service is payable from that
month.
3.Web Office, includes one owner
access account8 per company.
4. Web Ledger Business, excess transactions are charged at the current rate5.
5. Excess Transactions, each and every transaction that exceeds the
monthly transaction allowance is charged at a rate of (monthly base
fee/transaction allowance) i.e. for Web Ledger-small business $25/50 = 50 cents;
with a minimum charge of 10 cents per
transaction. Each and every transaction exceeding the daily
transactions allowance (monthly-allowance/30) * 150% is charged as excess transactions. All free
services are charged at $1 per excess transaction.
6. Excess Document Data Storage,
charged at the rate of $10 per Megabyte per year or part thereof. Maximum
reasonable usage is 200 Megabytes.
7. Excess Inventory Items,
charged at the rate of $20
per 10 items or part thereof per year.
8. Accounts: password based access on a per company basis is provided
from $10 per employee
per month,
or $5 per Customer/Supplier per month with access via service centre, unless
otherwise stated.
All accounts are licensed exclusively to the named individual and may not be
shared. The first two(2) account password resets per year are provided
free of charge. All access accounts are charged for a minimum of 12 months and
may not be re-used, or re-instated.
9. Host Account for SOAP Web
Services (used with Internet API) each access account @$500 per
year/company.
10. All
service provisioning is based upon shared/common infrastructure and resources unless
otherwise stated, each company has a separate and unique database.
11. Transactions: are defined as any action, that produces an entry in Sale, Purchase, Customer,
Vendor, Timesheet, Appointment, Document, Contact, Case, Job, Projects, HR,
Task, Investment, Asset, Event, Security Register or Payment tables. All
Transaction in excess of the service allowance are charged as excess
transactions.5
12. n/a
13. n/a
14. If the amount of site data transferred exceeds the allocated
amount per month, a fee of $1 per MB is charged. Groups of 20 MB can be
purchased before start of the billing period in which use is required at a cost
of $10. Some services such as file upload have maximum size
restrictions.
15. none.
16. none.
17. Pre-Purchase Transactions: groups of 500 transactions can be
purchased before start of each billing period in which use is required at a cost
of $25. The transactions expire at the end of the billing period.
18. Excess Email Messages each message submitted for delivery, in excess of the
monthly
allowance, is charged at a rate
of 5 cents. Each message that exceeds 10 Kbytes may have a 5 cent
surcharge applied.
19. Pay-Per-View - content exposed through the subscription based
e-commerce system. VillageMall will receive a commission ( negotiable rate ) for
each transaction processed.
20. Customer access account charges, payable at same frequency, and minimum
period as Company
account.
21. n/a
22. A Web Office account, counts as a Web Ledger account.
23. All Services include a free owner Support account, see Customer Care site
for limitations on free support. All
other support is at our current Support Incident
rates.
24. As there are no set-up or establishment fees,
VillageMall requires a minimum period of 12 months
for each new account.
25: Ask about our discounted low usage, or limited functionality employee accounts.
26: Only available on a yearly, prepaid basis.
27. n/a
28. Reasonable usage: As Villagemall is a shared hosted service, the
following is defined as reasonable usage, any transaction which exceed the
reasonable usage are charged as additional transactions for multiples of the
reasonable usage threshold. Refer to our our
Program Policy for details.
29: n/a
30: Internal Usage: Internal company intranet usage, access only by
employees, suppliers or partners.
31: Historical Date: Access to historical data, revalue portfolio, or member
statement to any date within the last 12 months, is available for an
additional fee from the 1/7/2009.
32: A Support request is considered a single incident request if it
concerns a single use or functionality problem with the Service, and is
considered a single request until the Service provided in response to that
request has ended regardless of the number of contacts with you concerning the
problem. VillageMall shall reasonably determine when a single request has ended.
33: If VillageMall determines that the problem experienced by you is caused by
hardware or software not provided by VillageMall the support will be regarded as
a single incident request, but support provided for that incident will end upon
such determination.
Minimum Contract Term: The minimum contract term is twelve months for
all services, unless otherwise stated; see
Service Agreement for details.
Contact
Contact VillageMall for further details.
VillageMall Operations Pty Ltd
ACN102 714 885
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