VillageMall Program Policies
To uphold the quality
and reputation of VillageMall, your use the VillageMall Service is subject
to these program policies. If you are found to be in violation of our policies
at any time, as determined by VillageMall in its sole discretion, we may warn
you or suspend or terminate your account.
Please note that we may change our policies at any time, and pursuant to our
Terms of Use, it is your responsibility to keep up-to-date with and adhere to
the policies posted here.
Prohibited Actions
In addition to (and/or as
some examples of) the violations described in Section 3 of the Terms of Use,
users may not:
Security
You must
promptly notify VillageMall of any breach of security related to the Services,
including but not limited to unauthorised use of your password or account. To
help ensure the security of your password or account, please sign out from your
account at the end of each session.
The VillageMall account and associated password is issued to you, as
an individual, and
may
not be shared or any details provided to any other party. Typically
VillageMall accounts are valid email addresses, generic accounts such as 'info',
'admin' etc do no meet the minimum security policy requirements.
VillageMall is a true multi-user system, the access account forms the basis for
our multi-user capabilities. Sharing of access accounts may cause corruption of
a transaction, hence our system includes methods to detect sharing of an access
accounts.
Sharing of an access account may result in automatic account suspension,
and termination of your access account with cause.
Account Inactivity
VillageMall will disable your account in accordance with Section 9 of the Terms of Use if you fail to login to your account for a period of 30 days.
Reasonable Usage
The following lists reasonable usage levels, where limitations are not included within base service:
| Service | Usage |
| Web Superfund | 200 transactions/month |
| Document Uploads | 10 Meg/month |
| Form line items | 100 items |
| Database restore | 2 per year, additional charged at 1 support incident |
| Account password resets | 5 per year, additional charged at 1 support incident |
| Partner* data transfer | 1 Gigabyte/month |
| Partner* access accounts | max of 20, with a max of 30% of available accounts allocated per fund/company |
| Partner* concurrent sessions | 50 |
* Exceeding limit will require change to either, a Dedicated access link, On-site service, Node licence, payment of additional access account fees or a combination of these to meet above reasonable usage or service requirements as determined by VillageMall.